Food & Beverage Supervisor

The Glencoe Golf & Country Club

We are a 45-hole private golf club on 440 acres, located just west of the city limits on Highway 8. The Glencoe Golf and Country Club takes pride in having a premium golf facility and is proud to offer superior dining venues with beautiful views, welcoming employees and spectacularly curated menus.

Our prime dining venues Westmoor Terrace + Tap and Bistro 45 were reopened in 2022 after vast renovations. Westmoor Terrace + Tap features a new expansive patio and is a warm, upscale-causal restaurant and lounge where members, families and guests can gather and connect. Bistro 45 serves as a vibrant hub for all members and guests, as they come and go between the golf course and Clubhouse.

The Glencoe Golf & Country Club is looking for a full-time seasonal Food & Beverage Supervisor to join our team for the upcoming 2024 Golf Season. We are seeking a positive and energetic individual to oversee the Food & Beverage activities within the Clubhouse. As a Food & Beverage Supervisor, you will create exceptional experiences for our members and guests while leading a team of service focused individuals in a dynamic, fast paced environment.

Responsibilities:

  • Strive to exceed service standards by supporting staff and monitor that service staff are adhering to the standards
  • Provide training of protocols, policies, and procedures to all staff members
  • Ensure staff have complete knowledge of menu offerings and are confident offering suggestions
  • Develop employees and provide ongoing staff training in the form of daily coaching and employee feedback
  • Effectively address members concerns and complaints immediately; communicate member concerns with management in a timely manner as part of the member feedback process
  • Actively contribute to department teamwork including communication and collaboration with the culinary team
  • Assist management with daily food & beverage administrative duties as required, not limited to, but including opening, mid-day and closing duties of staff members and supervisory end-of-night closing procedures
  • Ensures compliance with all Glencoe Health and Safety standards, the Alberta Occupational Health and Safety regulations and the Alberta Gaming & Liquor Commission License requirements

Qualifications:

  • ProServe Certification is required
  • A proven track record, with a minimum 2-3 years food & beverage experience and a minimum of 1 year experience in a supervisory or leadership role
  • A diplomatic, professional and outgoing personality; someone who is able to foster relationships with members and employees
  • A team player who can lead, organize and engage in the delivery of training, development and maintenance of service standards
  • Must be comfortable handling service recovery in response to member concerns
  • Ability to make decision independently while displaying strong leadership skills
  • Knowledge of golf courses and golf etiquette is considered an asset
  • Standard First Aid & CPR-C Certification is considered an asset
  • Reliable transportation is required as there is no public transportation to our location

This is a full-time seasonal position; employment will conclude at the end of the golf season (middle of October weather permitting). The position will include weekday, weekend and evening shifts, so a flexible schedule is required.

We offer competitive wages, flexible scheduling, staff golf privileges, and a positive and safe work environment. The successful candidates will be required to complete a criminal background check as well as an online Respect in the Workplace certification.

Qualified applicants are invited to submit their cover letter and resume to [email protected].

Additional information about The Glencoe Golf & Country Club can be found at our website: www.glencoegolf.org.