The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.
If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.
We are seeking a Full Time Assistant Banquet Supervisor for our Food & Beverage Banquet department. As part of the Food & Beverage Service Team at The Glencoe Club, you will assist to the Banquet Supervisor and act as the leader in their absence. You will be involved in developing processes and systems for the Banquet team. You will be responsible for ensuring exceptional member service experiences by leading by example, directing and facilitating serving staff to provide prompt, efficient and friendly service to members and guests while striving for consistency.
Responsibilities:
- Provide service excellence and a positive experience to members and guests
- Ensure timely and effective two way communication between members, guests, staff, kitchen brigade and supervisors
- Effectively address members concerns and complaints immediately and communicate appropriately to applicable food and beverage team members as part of the member feedback process
- Assist in conducting and training of new employees and on-going training of current personnel
- Plan and execute details and requirements on Banquet Event Orders including special set ups
- Oversee daily operations and service of 29 Degrees (Poolside Service)
- Other assignments as required
Qualifications:
- A proven track record, with minimum of 2 years’ experience in the food & beverage service industry
- Excellent interpersonal skills and communication
- A team player who can lead, organize and engage in the delivery of training and develop and maintain service standards
- High standards of ethics, honesty, and integrity
- Highly detail-oriented
- Conflict resolution
- Exceptional service skills, food and beverage knowledge and inventory controls
Why choose us:
- An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
- Numerous opportunities for personal and professional growth including training and development
- Delicious, fulsome employee meals prepared daily
- Employee referral program that rewards the additional talent you bring
- Numerous employee recognition programs to reward you for your incredible efforts
- Comprehensive health and dental benefits available for you and your family
- An Employee/Employer contributed to RRSP plan
Additional Details:
This is a Full Time position that reports to the Banquets Supervisor. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required.
The successful applicant will be required to complete a background check as well as Respect in the Workplace online certifications prior to commencing employment.
Qualified applicants are invited to submit their cover letter and resume to [email protected] by Friday, April 25.
Additional information about The Glencoe Club and offerings can be found at our website: www.glencoe.org or at www.glencoejobs.org.
We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.
