The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.
If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.
We are looking for a Part-Time Team Lead to join the Bowling Department at The Glencoe Club. In this role, you will assist the Bowling Supervisor and provide leadership to the team, helping develop processes and systems. You will also occasionally supervise the Youth League. As the Bowling Team Lead your responsibilities include ensuring exceptional member service through strong interpersonal skills, leading by example, and guiding staff to deliver prompt, efficient, and friendly service. As the face of the Bowling team, you’ll greet members and guests during league play, social events, and open play, while gaining insight into the behind-the-scenes operations of our bowling program.
Responsibilities:
- Provide service excellence and a positive experience to members and guests
- Ensure timely and effective two way communication between members, guests, staff, kitchen brigade and supervisors
- Effectively address members concerns and complaints immediately and communicate appropriately to applicable food and beverage team members as part of the member feedback process
- Assist in conducting and training of new employees and on-going training of current personnel
- Point of contact for member host on event day for Banquet Event Orders taking place in bowling
- Lead league routines in the absence of the Bowling Supervisor, ensuring scoring and lane operations run smoothly
- Participate in and help supervise the bowling attendant team on the correct cleaning and maintenance of lane equipment
Qualifications:
- Minimum of 2 years’ experience in food & beverage service, including supervisory experience
- Ability to lead, organize, and engage in training while maintaining service standards and effectively addressing member and employee concerns to ensure a positive and productive environment
- Strong interpersonal and communication skills with a focus on exceptional service
- Experience in bowling and coaching is a strong asset
- High ethical standards, with a commitment to honesty and integrity
- Detail-oriented with a focus on accuracy and quality
- Must have Proserve certification or eligible to obtain upon hiring
Why choose us:
- An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
- Numerous opportunities for personal and professional growth including training and development
- Delicious, fulsome employee meals prepared daily
- Employee referral program that rewards the additional talent you bring
- Numerous employee recognition programs to reward you for your incredible efforts
Additional Details:
This is a Part Time position that report to the Bowling Supervisor. The successful candidate may be required to work a variety of shifts, primarily on weekends (Friday, Saturday, and Sunday), with occasional additional shifts as needed.
The successful applicant will be required to complete a background check including a vulnerable sector check, as well as ProServe Certification, Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.
Qualified applicants are invited to submit their cover letter and resume to [email protected] by April 23.
Additional information about The Glencoe Club and offerings can be found at our website: www.glencoe.org or at www.glencoejobs.org.
We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.
