Member Experience Representative
The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading-edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create lifelong memories with family and friends.
If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.
We are seeking a Full-Time Member Experience Representative to join our Member Experience team at The Glencoe Club. The Member Experience team offers courteous, timely and personalized member experiences and aims to provide the most accurate, concise and up to date information to our members, guests and staff. As a Member Experience Representative, you will focus on creating memorable moments and service that goes above and beyond.
Responsibilities:
- Providing a high level of member service that exceeds expectations in all service aspects with prompt friendly greetings, directing, activity bookings, program registration, security and administrative duties as needed
- Ensuring timely and effective two-way communication (verbal, written) between members, staff and Supervisor
- Ensuring members are adhering to rules and regulations, including guest sign-in procedures
- Problem solving member access issues and providing membership cards/fobs as needed
- Processing and recording member payments as required
- Completing introduction letters for members visiting affiliated clubs and verifying members are in good standing
- Being fully comfortable with phone systems including transferring, placing calls on hold, emergency response and assisting with long-distance phone calls
Qualifications:
- Previous experience in a customer, member or client facing role
- Professional communication skills and telephone etiquette
- Business administrative education or experience, preferably in the area of recreation and sport, is considered an asset
- Knowledgeable in excel, google sheets, and booking and POS systems is considered an asset.
- A diplomatic, outgoing personality and the ability to foster relationships with members and employees
- Ability to handle stressful situations
- Standard First Aid/CPR Level C is considered an asset
Why choose us:
- An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
- Numerous opportunities for personal and professional growth including training and development
- Delicious, fulsome employee meals prepared daily
- Employee referral program that rewards the additional talent you bring
- Numerous employee recognition programs to reward you for your incredible efforts
Additional Details:
This is a permanent year-round, Full-Time position reporting to the Operations Manager. We offer a flexible schedule with a mix of shifts that include evenings and weekends. Availability on Saturdays and Sundays is required.
Please state your hourly wage expectations as well as your availability in your cover letter.
Qualified applicants are invited to submit their cover letter and resume to [email protected] by Friday, February 6.
The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.
Applicants must be legally eligible to work in Canada. The Club does not provide assistance with obtaining Canadian work authorization.
Additional information about The Glencoe Club and offerings can be found at our website: www.glencoe.org or at www.glencoejobs.org.
We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.