The Glencoe Club

Member Services Representative

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Job Code: 00012018
Department: Member Services
Job Type:
Part Time

Job Description:

We are seeking a Part-Time Member Services Representative to join our Member Services team at The Glencoe Club. The Member Services Representative offers courteous, timely and personalized member service and aims to provide the most accurate, concise and up to date information to our members, guests and staff. We focus on providing a high level of member service with court bookings, program registrations, guest sign-ins, answering telephones, security and administrative duties that meet and exceed member expectations.

Responsibilities: 

  • Providing a high level of member service with court bookings, program registration, security and administrative duties as needed
  • Exceeding member expectations in all service aspects
  • Ensuring timely and effective two way communication (verbal, written) between members, staff and Supervisor
  • Greeting and directing members & guests
  • Ensuring members are adhering to rules and regulations, including guest sign-in procedures
  • Problem solving member access issues and providing membership cards/fobs as needed
  • Processing and recording member payments as required
  • Completing introduction letters for members visiting affiliated clubs and verifying members are in good standing
  • Being fully comfortable with Mitel phone systems including paging, transferring, placing calls on hold, emergency response and assisting with long distance phone calls

This is a permanent year-round, part time position of less than 25 hours per week. We offer a flexible schedule with majority of shifts being evenings and weekends. Minimum availability of 2 shifts per week and availability on Saturday’s and Sunday’s is required.

Please state your hourly wage expectations as well as your availability in your cover letter.

The successful applicant will be required to complete a criminal record background check, and a Respect in the Workplace online certification.

Qualified applicants are invited to submit their cover letter and resume to [email protected]

Preferred Skills:

  • Exceptional and professional member service
  • Professional communication skills and telephone etiquette
  • Business administrative education or experience, preferably in the area of recreation and sport is considered an asset
  • Comfortable working with an online membership database and POS system
  • A diplomatic, outgoing personality and the ability to foster relationships with members and employees
  • Ability to handle stressful situations
  • Standard First Aid/CPR Level C is considered an asset
The Glencoe Club
The Glencoe Golf & Country Club
  • The Glencoe Golf & Country Club
  • 31002 Elbow River Drive SW
  • Calgary, AB, T3Z-2T8
  • Main: 403-242-4019
  • Fax: 403-287-9981
  • Web: GlencoeGolf.org