Duty Manager
The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.
If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.
We are seeking a Full Time Duty Manager to join The Glencoe Club. As a Duty Manager, you will represent Management when senior management is absent, and act as a resource for all Club departments, helping ensure all member and employee requests are handled in a prompt and efficient manner. Additionally, you will ensure the standards within the Club are kept up to the expectations of the members and their guests.
Responsibilities:
- Safeguard members, guests, and employees through strong knowledge and application of safety, emergency, and first aid procedures along with incident reporting protocols. Escalate critical incidents to senior leadership.
- Support members and staff with systems such as Northstar, System Admin, and Resolver for bookings and incident management
- Respond to incidents involving lost or damaged property, theft, or personal injury by completing and submitting incident reports via Resolver and assist with follow-up.
- Uphold and represent the Club’s standards of conduct by being present, approachable, and taking appropriate action when needed
- Be a visible and supportive presence throughout the Club, available to resolve issues and maintain an exceptional member experience
- Stay current with required certifications and maintain cross-training in frontline roles (Sports Desk, Reception, Pro Shop) to support operations as needed
Qualifications:
- High school diploma required; post-secondary education is an asset
- Leadership experience and confident decision-making in high-pressure or emergency situations
- Strong verbal and written communication skills with members of all ages and internal teams
- Proficient computer literacy and the ability to use standard office software (MS Word, Excel, Teams, Outlook, Resolver, and Northstar)
- Able to respond quickly to incidents and navigate the facility with ease
Why choose us:
- An inclusive and diverse working environment highlighted by creativity and collaboration
- Opportunities for personal and professional growth including training and development
- Employee referral program that rewards the additional talent you bring
- Employee recognition programs to reward you for your incredible efforts
- Comprehensive health and dental benefits available for you and your family
- An Employee/Employer contributed to RRSP plan
Additional Details:
This is a Full Time position that reports to the Duty Manager Supervisor. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays. The primary hours for this position are early weekdays (5:30am Start); Flexibility is appreciated.
The successful applicant will be required to complete a background check, as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.
Applicants must be legally eligible to work in Canada. The Club does not provide assistance with obtaining Canadian work authorization.
Qualified applicants are invited to submit their cover letter and resume to [email protected] by July 28, 2025
Additional information about The Glencoe Club and offerings can be found at our website: www.glencoe.org or at www.glencoejobs.org.
We thank all applicants for their interest in working for The Glencoe, although only short-listed candidates will be contacted directly.